Want to hear how it would sound for you?A demo on a real scenario from your business. Free, no commitment.
Automate your business with Octupo
Move your mouse to lead the octopus. Click or tap it for a gentle nudge. The arrow keys lead it too, and the space bar nudges it.
Working with
Talks
like a human.
Interrupt it, and it stops. Change the subject, and it answers. Your customers can't tell the difference.
Industries
It knows how your business sounds.
HotelsBookings, questions, confirmations
Hotel Flora, good afternoon. How can I help?
Do you have a double room for Saturday?
Car servicesService appointments, repair status
Your car is ready. When would you like to pick it up?
ClinicsBookings, reminders, fewer no-shows
A reminder about your appointment tomorrow at 10:30. Can you confirm?
Online storesOrder confirmation, delivery, couriers
Hi, I'm calling from the store about your order. Shall we send it to the Econt office in Plovdiv, like last time?
RestaurantsTables, times, special occasions
Table for four at 20:00 — booked. We look forward to seeing you.
Press “Talk to the agent”
Try it now
Talk to the agent.
The same agent that works for our clients. Ask it anything — about your business, the prices, how it sounds.
The agentHello! I'm Octupo's digital assistant. Press the button and ask me anything.
Do the math
How much you save with an agent.
Salary with social security, leave and overhead versus the cost of the agent. The receipt updates as you move the sliders.
What we calculate
Call minutes per month4,000
Simultaneous calls at peak hour3
Employee net salary
Coverage
OCTUPOSofia · octupo.com
Staff needed3
Cost per employee / mo.€2,120
PEOPLE / MONTH€6,360
Minutes × €0.124,000
AI AGENT / MONTH€640
YOU SAVE / MONTH€5,720
Per year€68,640
Estimate · exact price on our first call
0 8 2 0 2 6 1 1 2 6 4 7
Results
Numbers from real calls.
+0calls handled by our agents
+0minutes of conversation, with no “please hold”
+0€saved by our clients on salaries and overtime
The math: minutes at the agent's rate versus the same work done by a person. See the calculator above.
Dashboard
Everything under control.
Every call comes with a recording, a transcript and an outcome. Open it in the morning and you know who called, what they wanted and what happened.
Recording and transcriptHear every call and read what was said, word for word.
An outcome for every callConfirmed, follow-up, transferred to you. Whatever needs a human is in one list.
Time savedSee how many hours the agents gave back to you — by day and by agent.
Explore the dashboard
Demo with sample data.
How it works
Three steps to a working agent.
You hear it on your own business before you pay a thing.
01Day 1 · 30 minutesMeeting
You tell us where your time leaks. We tell you what can be automated.
02Day 2–3 · freeThe agent calls you
Trained on your prices and hours. You hear it over the phone.
03Day 5–10 · liveLaunch
Connected to your systems, tested with real calls. We're with you the whole first week.
100% guarantee — your money back if there's no working automation within 30 days
Setup from €100, support from €10 a month, no hidden fees
Testimonials
What clients say.
“Customers call us and the agent takes their order over the phone — product, address, courier office. A second agent calls everyone who ordered on the website and confirms it. A person used to do it and fell hours behind. Now 94% of orders go through without any of us picking up the phone.”Owner, Bilkalek · online herb store
Shilazhit.bg
“Customers call to order and the agent picks up right away — we don't miss a single call. It takes the order, asks about quantity and the courier office, and logs it in the system. We just pack.”Owner, Shilazhit.bg · online store
“Octupo built us a custom ERP system — inquiries, quotes, production and customers in one place. Before, everything lived in Excel and on the phone.”Manager, Profi Inox · metal products
FAQ
What everyone asks.
If your question isn't here, write to us — we reply the same day.
Yes. Press “Talk to the agent” above or book a meeting — we'll run a demo on a real scenario from your business, so you hear it with your own questions and prices before you pay anything.
For repetitive roles — yes: reception, order confirmation, booking appointments, first response to inquiries. When a case is complex or the caller wants a human, the agent hands over the call with everything it has heard so far.
Usually 5–10 business days from the meeting to launch. We test together with real calls and fine-tune during the first week.
A one-time setup fee based on scope — 30% deposit at the start, the rest at launch. After that, a monthly fee for hosting, monitoring and support. No hidden fees, cancel whenever you want.
Data is encrypted, stored on servers in the European Union and never shared with third parties. Recordings and transcripts are yours alone — you see them in the dashboard and delete them whenever you want.
Yes — calendars, CRMs, online stores, couriers, Google Drive, Excel and most tools with an API. If something has no API, there's usually another way; we'll tell you at the first meeting.
A small team in Sofia. We answer the phone ourselves.
Book 30 minutesAI phone agent
The phone answers itself. And does the work.
It answers incoming calls, calls your customers and records the outcome — an appointment, an order, an address. In Bulgarian, around the clock, without waiting on anyone.
112,647 calls so farspeaks 40+ languagesavailable 24/7
For every business where the phone rings while your hands are busy.
Both directions
It answers. And it calls.
Markov Auto Service, good afternoon. For an oil change tomorrow I have 9:30 and 11:00 — which suits you?
Inbound
Picks up on the first ring
- Answers questions about prices, hours and availability
- Books appointments and reservations in your calendar
- Takes orders and enters them into your system
- Transfers to a person when needed — with the full context
Hi, I'm calling from the store about the order you placed today. Shall we send it to the Econt office in Plovdiv, like last time?
Outbound
Calls your customers
- Confirms orders minutes after they're placed
- Reminds people of appointments and cuts no-shows
- Follows up on inquiries and quotes until there's an answer
- Asks for a review after delivery
During the call
It doesn't just talk. It acts.
While the customer talks, the agent works in your systems.
THU10:30
Books appointments
№ 48 612Confirmed
Confirms orders
Econt · Plovdiv Center
Changes addresses and offices
Turmeric · 12 pcs€18.90
Checks stock and prices
Your appointment is booked for Thursday, 10:30.
Sends SMS and email
IPIvan · with a call summary→
Transfers to a person
How it sounds
Like a person who knows the job.
- Interrupt it — it stops.It doesn't finish its sentence; it listens to you.
- Answers instantly.No “please hold” and no silence that makes the caller hang up.
- Understands even in noise.Street, garage, kitchen. It asks again when it isn't sure — it doesn't guess.
- Remembers the conversation.If the customer has called before, it knows what about. If they change the subject, it follows.
- Speaks 40+ languages.Bulgarian is the main one. If the caller switches to English, German or Turkish, it switches too.
After the call
Everything is recorded. Nothing gets lost.
Every call comes with a recording, a transcript and an outcome. In the morning you open it and know who called and what happened.
112,647calls handled
94%confirmed without a human
24/7no days off
Connects with
Your systems, not ours.
Google CalendarShopifyWooCommerceEcontSpeedyBoxNowHubSpotGoogle SheetsZapierYour phone number
from €0.12per minute of conversation
Setup from €100 depending on scope · support from €10 a month · 30-day money-back guarantee
FAQ
About the phone agent.
Yes. You forward your number to the agent — fully, only outside business hours, or only when nobody picks up. Customers call the same number as always.
It transfers the call to you or a colleague with a short summary of what's been said. If nobody is free, it records the call and sends it to you with a transcript.
Usually 5–10 business days: a meeting, a demo on your questions and prices, tests with real calls, launch.
Bulgarian is the main one and sounds natural. Beyond that it speaks 40+ languages and switches on its own when the caller uses another one — no extra setup.
Hear it on your business. For free.
A thirty-minute conversation, then the agent calls you with your own questions and prices. You pay only when you decide to launch it.
AI chatbot
Answers in chat. Takes the request. Never sleeps.
On your website, in Viber, Messenger and WhatsApp. It knows your catalog and prices, replies instantly and hands over every request with everything you need — name, phone, what the person wants.
replies instantlyspeaks 40+ languagesavailable 24/7
Do you have it in size 38? And how fast do you deliver to Sofia?
Yes, 38 is in stock. Order by 16:00 and it arrives tomorrow. Shall I reserve it for you?
Channels
One chatbot. Everywhere people message you.
WebsiteHi, what are your hours on Saturday?
ViberCan I get a quote for 20 units with delivery to Varna?
MessengerI'd like to book an appointment for Thursday afternoon.
WhatsAppYou're booked for Thursday at 15:30. You'll get a confirmation here.
Knows your business
It answers with your prices, not generic talk.
How much are the Nike sneakers in size 42?
Size 42 is in stock. Shall I reserve a pair for you?
Nike Air sneakers€89.90In stock · 3 pairs
4041424344
Knows your catalog and prices
How fast do you deliver to Varna?
Order by 16:00 and it arrives tomorrow with Econt. Delivery is €5.90.
Knows your terms and delivery
Do you have it in blue?
Hey! Yep, we've got it. Sending you the link 🙂
Speaks in your tone
During the chat
It takes the request. Not just answers.
RequestCollecting…
What—
City—
Name—
Phone—
Goes to your team once complete
IPIvan Petrov0888 123 456
Takes name and phone
THU15:30Appointment with you
Books an appointment
Size 38 · 3 pcsin stock
Checks stock
PDFQuote-1042.pdf→
Sends a quote or a link
MGMaria · took over the chatnow
Transfers to a person
7 days agorailing, 12 m→
Remembers the customer
Case study
Profi Inox: inquiries don't wait until morning.
A manufacturer of stainless-steel products. Website inquiries came in at all hours and waited until someone sat down at the computer.
- 23:40A customer writes on the website: a railing, 12 meters, with a deadline.
- 23:41The chatbot asks about material and installation, takes a phone number and city.
- 08:05The team opens a complete request with everything needed and sends the quote.
After the chat
Every conversation in one place.
All channels, one list — who wrote, what they wanted and what happened next. Nothing stays on someone's phone.
24/7replies while you sleep
40+languages
1one list for all channels
Connects with
Your website and your channels.
Your websiteViberMessengerWhatsAppInstagramShopifyWooCommerceGoogle CalendarHubSpotGoogle Sheets
from €0.025per message
Setup from €100 depending on scope · support from €10 a month · 30-day money-back guarantee
FAQ
About the chatbot.
Yes. Give us your website, catalog or a spreadsheet with products and terms — the chatbot reads from there and updates automatically when something changes.
It says honestly that it will check, takes a phone number or email and hands the question to you with the whole chat. It doesn't make things up.
Yes — the same chatbot, the same answers, all conversations in one list. Add a channel whenever you want.
Usually 5–10 business days: a meeting, a demo on your questions and prices, tests, launch on your website and channels.
See it with your products. For free.
A thirty-minute conversation, then we send you a chatbot trained on your website to try out. You pay only when you decide to launch it.
Custom automations
The manual work between your systems. Done.
Inquiry → quote → reminder → invoice. We connect the tools you already use and remove the copying by hand from one screen to another.
works with your systemsfirst version in daysruns 24/7
The quote for “Ivkom” has been sent. Reminder in 3 days if there's no reply.
Find yours
Which automation do you need?
Three questions. Then we show you what we'd build first — and with which of your systems.
Department→goal→systems
01Which department loses the most time?
02What's the goal?
03Which systems do you use?
Pick at least one — or several.
Recommended
Library
The most requested automations.
Pick a department and see ready-made flows we adapt for you. Each has a trigger, steps and a result.
What an automation looks like
Five steps, zero hands.
A hotel booking by email. Everything below happens on its own, in 20 seconds.
APAna PetrovaDouble room, October 12–14, two guests
The email arrives
14:02:01Oct 12–142 guestsdouble
The agent reads it
14:02:03Room 204 · available
Checks availability
14:02:09OCT12–14In the calendar
Records it
14:02:14Your booking is confirmed: 2 nights, €196.
Confirms with the guest
14:02:20
Example
Hotel: email bookings enter themselves.
A small hotel, three booking platforms and an inbox someone had to watch all day.
- 14:02A guest writes: “double room, October 12–14, two guests”.
- 14:02The agent reads the dates and the number of guests, checks availability, records the booking.
- 14:03The guest has a confirmation with the price. Nobody at the hotel touched a thing.
Connects with
Whatever you already use.
Gmail and OutlookGoogle Sheets and ExcelGoogle CalendarShopifyWooCommerceEcontSpeedyBoxNowHubSpotViber and SlackInvoicing systemsZapier and Make
from €100setup depending on scope
Support from €10 a month · 30-day money-back guarantee · cancel whenever you want
FAQ
About automations.
No. We connect what you have — email, spreadsheets, store, calendar. If something is holding you back, we'll tell you, but we never make anyone migrate just so an automation can work.
There's usually another way — email, an export, a spreadsheet. We tell you at the first meeting, before we promise anything.
One automation usually takes a few days to a week. We run it in test mode, review the first cases together, then let it run.
We do. If a courier, platform or rule changes, we fix it as part of support. You get an alert if any step stops.
Tell us what you do by hand. We'll tell you how much of it can disappear.
Thirty minutes. Honest — including what isn't worth automating.
Custom ERP system
A system built for your business. Not the other way around.
Orders, deliveries, customers and the agent's calls — in one place, built around the way you work. The first working version in weeks, not a year.
your words and stepsno training needed for the teamthe system is yours
Order 48 612 · confirmed by the agent · Econt waybill · in transit
What's inside
Only what you need. No 200 menus.
Orders and customers
They flow in from your store on their own. Every customer with history, notes and what they said on the phone.
Deliveries and couriers
Econt, Speedy, BoxNow — a waybill in one click, tracking and returns in one place.
The agent's calls
The recording and outcome of every call sit next to the order it was about.
Stock and inventory
What you have, what's running low, what to reorder — no spreadsheet by hand.
Statistics and money
Sales, shipping costs, returned parcels, profit — by day, product and courier.
Team and permissions
Who sees what and what they can change. Notes everyone reads.
Why custom
Off-the-shelf systems make you work their way.
- Your words, your steps.The screen says “waiting for waybill” because that's what you say — not “status 4”.
- You pay for 12 features, not 200.Only what your team uses every day. The rest doesn't exist.
- It grows with you.A new courier, a new store, a new person — we add it in days, no waiting for a release.
Example
Online store: from order to doorstep, on one screen.
A herb and supplement store with four couriers. The order comes in, the agent calls and confirms, the waybill is one click, and every morning there's an email about yesterday.
4couriers on one screen
1click for a waybill
08:00morning report every day
Today's ordersTuesday, September 8
48 612Maria G. · PlovdivKatedrin ×2 · Econt officeConfirmed by the agent
48 613Ivan D. · SofiaCinnamon ×3 · Speedy addressWaiting for waybill
48 609Elena P. · VarnaBerberine ×1 · BoxNowIn transit
48 601Petar S. · BurgasShilajit ×1 · Econt officeDelivered
48 588Anna K. · RuseKatedrin ×1 · Speedy officeReturned · not collected
How it happens
Weeks, not a year.
Process map
We sit down with the people who will use the system and map how an order moves from start to finish.
First working version
Your team works in it with real orders. Not a slide deck.
Improvements based on your feedback
One list of requests, priorities set by you, a release every week.
Priced by scopefirst version in weeks
Monthly support · the data and the system are yours · hosting in the European Union
FAQ
About the ERP system.
No. We migrate the orders, customers and history from what you use now — store, spreadsheets, old system — and check it line by line before we switch over.
You do. We host it on servers in the European Union with daily backups, but the code and the data are yours — you can take them at any time.
That's exactly why we build it. The agent writes the call outcome straight into the order, and Econt, Speedy and BoxNow are built in — waybills, tracking, returns.
It depends on scope — how many processes, how many couriers, how many people. After the first meeting you get a quote with phases and a price for each. The first version is small on purpose: you pay for something that works, not for a plan.
Show us how an order moves through your business.
One meeting. Then we tell you what could be ready in two weeks.
Blog
Read before you automate.
What we learned from 112,647 calls: phone agents, chatbots and automations — with numbers and examples from Bulgarian businesses, no magic.
Rather hear it than read about it?
Talk to the agent right now or book 30 minutes — we'll show it on your business.
More from the blog
Related articles
Contact
Let's talk.
Write to us or book 30 minutes. We reply the same day, and the demo runs on a real scenario from your business.
contact@octupo.com
reply within a few hours during business hours
reply within a few hours during business hours
Mon–Fri, 9:00–18:00
meetings on weekends too
meetings on weekends too
100% guarantee
money back within the first 30 days
money back within the first 30 days
Or don't write — talk.
The agent picks up right away →
The agent picks up right away →
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Who are you?
Just so we know how to address you and where to reply.
Enter your name
Check your email
About your business.
Phone and website are optional, but they help us prepare the demo.
Enter your company name
The address must start with http:// or https://
What are you looking for?
Pick whatever feels closest — we'll clarify together.
When suits you?
30 minutes online. Times are shown in your time zone.
Pick a day
Pick a day and time for the meeting
What do you want to automate?
Two or three sentences are enough. We'll figure out the rest together.
Tell us a bit more — at least 10 characters
Thank you! We got your message.
We'll reply to your email within a few hours during business hours.
Privacy Policy
Last updated: 08.10.2026
This Policy explains how "ORIENT 88" (UIC 201882909), trading as Octupo ("Octupo", "we"), collects and processes personal data. We respect your privacy and process data in accordance with Regulation (EU) 2016/679 (GDPR) and the Bulgarian Personal Data Protection Act.
1. Controller and contact
- Controller: "ORIENT 88", UIC 201882909
- Registered office and address: 6 Silistra Str., Sofia, Bulgaria
- Data-protection enquiries: contact@octupo.com
- Person responsible for data protection: Radoslav Milkov Gyunelyev
2. Our two roles
- As controller we process the data of visitors of this website (e.g. when you fill in a form or use the chatbot).
- As processor we process data of the end customers of our business clients when we deliver AI agents and automations on their behalf. In those cases the respective business client is the controller and the relationship is governed by a separate Data Processing Agreement (DPA). This Policy mainly concerns the first case.
3. What data we collect
- Contact data that you submit through our consultation/demo/contact forms: name, email, phone, content of the enquiry.
- Conversations with the "Octo" chatbot on the website: the content of the messages and any data you enter.
- Demo calls: if you request a demo call — phone number and content/recording of the call.
- Newsletter email if you subscribe.
- Technical data: IP address, device and browser type, information on how the site is used (pages visited, clicks, scrolling) and — only with your consent — a recording of the visit without the contents of form fields (see the Cookie Policy).
4. Purposes and legal bases
- Handling your enquiry and providing a quote/consultation — pre-contractual steps and performance of a contract (Art. 6(1)(b)).
- Sending marketing/newsletter and placing non-essential cookies — your consent (Art. 6(1)(a)), which you can withdraw at any time.
- Website security and responding to messages — our legitimate interest (Art. 6(1)(f)).
- Accounting and tax obligations — legal obligation (Art. 6(1)(c)).
5. Artificial intelligence and transparency
We use artificial-intelligence systems. Our voice and chat agents identify themselves as AI at the start of the interaction, and phone calls may be recorded — we notify you of this at the beginning of the call. The agents do not make autonomous decisions with legal effect on you within the meaning of Art. 22 GDPR; where needed, the conversation is escalated to a human.
6. Recipients and third parties
We share data only with providers who help us deliver the service, on the basis of a contract and only to the extent necessary. Categories of recipients:
- Hosting/infrastructure provider (in the EU);
- Generative AI provider (in the USA);
- Speech synthesis and recognition provider (for voice services);
- Web analytics provider — PostHog (servers in the EU, Frankfurt), only with your consent;
- Email/SMTP provider;
- Accountant and public authorities where required by law.
We do not sell personal data. We provide the specific names of providers upon written request from a data-protection officer, where necessary under a confidentiality agreement.
7. Transfers outside the EU/EEA
Some providers are established in the USA. Transfers are safeguarded by the adequacy decision under the EU-US Data Privacy Framework and/or Standard Contractual Clauses under Art. 46 GDPR. A copy of the applicable safeguards is available at contact@octupo.com.
8. Retention periods
- Data from contact/consultation/demo forms: until you withdraw your consent or object; we periodically review and delete data that is no longer needed.
- Service recordings and logs: as agreed with the respective business client.
- Accounting/tax records: for the statutory periods (up to 10 years).
- Cookies: for the periods stated in the Cookie Policy.
9. Your rights
You have the right to: access; rectification; erasure; restriction of processing; portability; objection; and withdrawal of consent at any time (without affecting processing already carried out). To exercise your rights: contact@octupo.com.
You have the right to lodge a complaint with the supervisory authority:
Commission for Personal Data Protection (CPDP) — 2 "Prof. Tsvetan Lazarov" Blvd., Sofia 1592; tel. +359 2 915 3 518; email kzld@cpdp.bg; www.cpdp.bg.
10. Security
We apply appropriate technical and organisational measures — encryption in transit, limited access and access controls — to protect the data.
11. Changes
We may update this Policy. The current version is always published here together with a last-updated date.