How to automatically send emails when a form is submitted – a Make.com tutorial (2026)

Automations can save dozens of hours of work, and one of the most useful and easiest automations for beginners is:

When a customer fills out a form → an email is sent automatically.

This works well for:

• requests
• orders
• appointment bookings
• inquiries
• contacts
• quotes

In this post, I'll show you step by step how to set up your first automation in Make.com, even if you've never used it.

You'll learn:

• which subscription you need
• how to create a scenario (Scenario)
• how to use a Trigger
• how to send an email automatically
• how to test it
• how to avoid mistakes

1. What you'll need

✔ A Make.com account

https://make.com

Plan: Free — enough for testing

✔ Google Forms (or Typeform/Jotform)

In this example, we use Google Forms.

✔ A Gmail account

For sending the emails.

2. Create a new scenario in Make.com

• Log in to your account
• Go to Scenarios
• Click Create a new scenario
• You'll see an empty canvas with one big "+"

3. Add the first module (Trigger): Google Forms – Watch Responses

• Click +
• Search for Google Forms
• Select Watch Responses
• Sign in with your Google account
• Select the form
• Select the "New response submitted" option

This starts the automation every time someone fills out the form.

4. Add the second module: Gmail – Send an Email

• Click + next to the first module
• Search for Gmail
• Select Send an email
• Sign in with your Gmail account

Set up the fields:

To:

• Your email
• or
• the customer's email:
• {{response.email}}

Subject:

"A new request has been received from the form"

Body:

Example:

``\